Customer Service & Technical Support
Customer Service
& Technical Support
Need help? Need technical assistance? Looking for a particular product? Need help placing an order or checking the status of an order? We are here to help. Call us, chat with us, send an email or try some of our self-service options with the selections in the left menu.
- Main Phone: 800.334.5551 or 336.446.7600 (8:00am to 6:00pm, ET, Monday-Friday)
- Live Chat: Chat with a Representative (8:00am to 5:30pm, ET, Monday-Friday)
- Email Customer Service Support Team
- Fax: 800.222.7112
Check out our new Carolina Help Center where you can search our Frequently Asked Questions library to find the answer to your question.
Carolina Distance Learning
Speak to a specialist about moving college courses online using your current LMS and our in-home lab kits.
- Phone: 866.332.4478 (8am to 5pm ET, Monday-Friday)
- Email: distancelearning@carolina.com
Sales Account Managers for Colleges
Contact your territory sales account manager for all your Carolina Biological Supply Company product needs. Use the map below to find the sales account manager for your state.
- Phone: 800.334.5551 (8am to 5pm ET, Monday-Friday)
K-8 Curriculum Sales & Services
Build an exceptional three-dimensional learning experience for your K–8 students with Smithsonian Programs or Building Blocks of Science®.
Find a Sales RepresentativeQuotes and Contracts
Submit a quote directly to our Quotations Department. Please include a contact name, your complete address, and your fax and telephone number(s). You can also speed up the quote process by creating a shopping list on Carolina.com and using the “Email Shopping List” feature to email that list to our Quotations Department.
- Phone: 800.334.5551 (8am to 5pm ET, Monday-Friday)
- Fax: 336.538.6330
- quotations@carolina.com
- Mail:
Quotations Department
Carolina Biological Supply Company
PO Box 6010
Burlington, NC 27216-6010
International Sales
Contact our international sales team directly or submit a quote request here on Carolina.com. Click Here for instructions on how to send a shopping list to our international sales team for quote.
- Phone: 336.586.4399 (8am to 5pm ET, Monday-Friday)
- Fax: 336.584.7686
- internationalsales@carolina.com
- Mail:
International Sales Department
Carolina Biological Supply Company
PO Box 6010
Burlington, NC 27216-6010
USA
Become a Supplier
We appreciate engaging and collaborating with quality suppliers to help us meet our needs in increasingly competitive global markets
Complete Supplier Request FormEmergencies
In the event of a serious spill, contamination, ingestion, or other emergency situations, please use the contacts below.
- Monday to Friday 8am - 5pm ET: 800.227.1150 or 336.584.0381
- After Business Hours, Contact Chemical Transportation Emergency Center (Chemtrec): 800.424.9300